Pump Station Service Agreements

We recommend that to remain effective, your pump needs to be inspected and cleaned regularly – in most cases every six months – to prevent pump failure.

Choose from one of our service agreements and our engineers can help prevent problems before they occur.

How many pumps do you have?


arrow10% off replacement parts

arrow24 month contract


  • arrow24/7/365 support
  • arrow1 routine service per year
  • arrow10% discount on emergency call outs
Top Pick


arrowIncludes replacement parts

arrow24 month contract


  • arrow24/7/365 Support
  • arrowWarranty for life of the contract
  • arrow2 routine services per year
  • arrowIncludes 2 call-outs per year


arrow10% off replacement parts

arrow24 month contract


  • arrow24/7/365 Support
  • arrow2 routine services per year
  • arrowIncludes 1 call out per year

Prices shown include VAT

Why choose a service agreement?


Immediate repairs

When problems are found, you get the benefit of 10% off the parts – or free parts on our gold plan. Our engineers are equipped to solve many issues as soon as they are found.


Essential maintenance with no hassle

With a service agreement in place, we'll remind you about routine maintenance and ensure that these are booked in as part of our duty of care – so you don't have to worry about missing these vital check-ups.


We're on call

24 hours a day, every day of the year – you can call us when you're having an emergency and we'll be there to help, with an average response time of 3 hours across our entire catchment area.


Experienced & Professional

Our highly trained technicians exclusively work on basement sumps and pumps, and can spot problems before any harm is caused.

From Our Customers

Leave us a review on Google or Checkatrade

Customer in Enfield

Phenomenal service and response in servicing and testing 4 sump pumps. Rick and the team are a truly professional outfit with a great knowledge of water pumps, and a very professional manner. I called Basement Pumps for a service of my sump pumps, and I can honestly say that they completed the task with total efficiency, as well as being economic from a price perspective. Highly recommended and endorsed without any reservation.

Customer in Beaconsfield

Called before they arrived as promised, delightful to deal with, very friendly and professional. Would highly recommend.

Customer in Essex

Great service, my sump pump was not working, spoke with office at Basement pumps who got me an engineer out the following morning, once engineer had investigated it turned out my 9 year old pump had had it!! Mike the engineer advised on a Similar replacement which luckily they had on board the van, I was quoted on-site and work was carried out. I was advised on a service plan once new pump was installed which I have now activated for every 6 months, good all round service. Thanks Basement Pumps.

Customer in Chelsea

We had a major blockage in the basement flat. Someone gave me Basement Pump's number, and Rick had it booked in with the tenant straight away for the next morning. They were there for less than an hour and sorted the blockage plus serviced the pumps.

Customer in Surrey

Rick is one fantastic, professional, efficient reliable person. Twice now I’ve been stranded with my pump alarm going off in the basement and both times he either sent his team up in few hours and second time first thing the following day and resolved it for me. I like that he shows his face and cares about the work they the company does. It’s not often that you are lucky to find such a reliable person for any maintenance generally and I did have a fair share of various builders, plumbers, decorators during 2 year building project. Real find! His team is also polite, tidy and efficient.

Customer in Westminster

Called in an emergency, extremely quick response given the hour. Professional manner and reasonable rates. Provided peace of mind and have already recommended to others. Thank you!

Customer in Abingdon

Rick and his colleague were fantastic! They offer an emergency service and came to us during heavy storms and replaced a pump which had failed and was causing water to come into the cellar. They came promptly, were courteous and professional and knew exactly what was needed. Prior to arriving, Rick asked for an image of the faulty pump and was able to identify it and come with a replacement - rather than drag the whole thing out over a number of days. He provided a quick solution to what could have been an incredibly stressful situation. I have no hesitation in recommending his services.

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Our address: Unit 10 Sheddingdean Business Centre, Marchants Way, Burgess Hill, RH15 8QY

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