Why Choose Us?
Our dedicated team of sump pump engineers specialise in residential and commercial basement waterproofing and flood prevention. We can offer the immediate expert help you might need.
We have a fleet of Vacuum Tankers and Micro Tankers for flood clearance or planned emptying. Find out more on our sister website, BPL Drainage.
We aim to respond to emergencies across London and the South East with an average response time of three hours. See the areas we cover.
For emergency callouts, we offer a 24 hour 7 day a week service – available free of charge to our customers with appropriate Service Agreements and for a fee to anyone in our catchment area who needs help.
Very professional and knowledgeable. Called out as emergency for pump and couldn't be more helpful even out of hours...
Claire, Google Review
Got a question we didn't answer? Contact us.
If my alarm is going off, what does it mean?
Most alarms/panels have a feature which notifies you when your system is due for a service is due or if a high level has been/is being experienced within the chamber. If you are unsure on what alert you are receiving, please feel free to call us and we can distinguish this for you.
How often should my domestic pump station need maintaining/servicing?
We highly recommend every 6 months, but at the very least your pump station requires an annual service. After an initial visit from one of our service engineers, we can establish an appropriated regime. We would recommend taking a look at our service agreements, which cover a range of elements/visits.
How often should a commercial pump station need maintaining/servicing?
Due to the lack of ability to monitor and manage the contents going into these pump stations, a bespoke maintenance package can be designed based on the purpose of the building as well as the demand and usage of the equipment. Maintenance visits can range from quarterly visits to biannual visits, inclusive of a tanker empty/clean of the station.
Can I have a system in place which notifies me of pump failure/system high level when I am not in the property?
We have a Telemetry Unit that email notifies up to 6 contacts, with alerts of pump station failure. We issue 1 year free monitoring within the cost of the unit. There is a charge per annum, after the first year of which we can advise on purchase.
I am getting smells from my pump station, what could this be?
If installed correctly, pump stations should not release odours. On occasions, smells can be transferred; this could suggest failure of pump station however, more often it suggests the pump station could do with a clean or that gases are excepting from cable ducts or manhole covers. We can determine the cause of this on a visit and quote accordingly if required.
Areas we serve for emergency call outs
We serve the area shown with an average response time of three hours.