What happens during a routine service?

Article by Rick Peacock | Last updated:

What happens during a routine service?

Our office staff provide effective communication with customers. We’ll tell you our availability and find a slot for your pump service at a date and time that works for you. Basement Pumps are available 24 hours a day, 7 days a week, 365 days a year. You are given a 2-hour window for when to expect our sump pump engineer to arrive at your property.

What would a Major Pumping Station Service include?

  • Lift pump(s), clean pump and check pump data plate
  • Check pump volute for damage
  • Check impeller for debris and damage unblock as required
  • Check wear ring(s) for damage
  • Assess motor / pump bearing condition
  • Remove oil drain plug and check oil for water ingress (where appropriate)
  • Refit oil drain plug with new “O” ring refill / replace oil (where appropriate)
  • Check motor windings for continuity and insulation integrity
  • Check motor cables for wear and water ingress
  • Check and clean level control floats / ultrasonic head
  • Check condition / serviceability of pump lifting system
  • Check operation of isolation and reflux valves
  • Check condition of wet well pipework
  • Check condition of wet well and valve chamber (where appropriate) including access covers
  • Check condition / serviceability of pump control panel
  • Check and adjust all pump controls where necessary
  • Check and test all safety / alarm facilities
  • Check earth loop resistance
  • Clean control panel
  • Check condition of control panel kiosk (where appropriate)
  • Clean and remove potential items to cause pump blockages from pump chamber
  • General Pumping Station Service
  • Visually inspect pumps for correct operation / damage
  • Assess motor / pump bearing condition
  • Check motor windings for continuity and insulation integrity
  • Check motor cables for wear and water ingress
  • Check level control floats / ultrasonic head
  • Check condition of pump lifting system
  • Check operation of isolation and reflux valves
  • Check condition of wet well pipework
  • Check condition of wet well and valve chamber (where appropriate)
  • Check condition / serviceability of pump control panel
  • Check and adjust all pump controls where necessary
  • Check and test all safety / alarm facilities
  • Check earth loop resistance
  • Check condition of control panel kiosk (where appropriate)
  • Clean and remove potential items to cause pump blockages from pump chamber

What would a General Pumping Station Service include?

  • Visually inspect pumps for correct operation / damage
  • Assess motor / pump bearing condition
  • Check motor windings for continuity and insulation integrity
  • Check motor cables for wear and water ingress
  • Check level control floats / ultrasonic head
  • Check condition of pump lifting system
  • Check operation of isolation and reflux valves
  • Check condition of wet well pipework
  • Check condition of wet well and valve chamber (where appropriate)
  • Check condition / serviceability of pump control panel
  • Check and adjust all pump controls where necessary
  • Check and test all safety / alarm facilities
  • Check earth loop resistance
  • Check condition of control panel kiosk (where appropriate)
  • Clean and remove potential items to cause pump blockages from pump chamber

The benefits of servicing your pump system:

Basement Pumps recommends that every pump station should be serviced and cleaned every 6 months. It is essential to stay on top of the maintenance required for the pump station, in order to prevent future breakage.

We offer service agreements, which give you 24 months of peace of mind, with a small starting cost of £30 a month.

This covers 1 routine service, 10% of replacement parts and a 10% discount on emergency call outs. This safety net allows your pump to have 24/7/365 support, an increased lifespan, efficiency and a reduced chance of failures.

Our service engineers are fully trained in the use of gas detection equipment, confined space entry procedures and all relevant health and safety requirements, we also have a fully equipped workshop.

Our highly qualified engineers can carry out most works onsite. All engineers also practising COVID-19 safety requirements.

Why are we including warranty for the life of the contract?

As pump suppliers we understand the worry of pump failure and breakdown, therefore with our Gold Package we are including warranty of the life of the contract (after a site survey has been carried out), this does not include misuse of the pump.