BPL Drainage
BPL Drainage
BPL Drainage

Why get a service agreement?

Expert care

Our highly trained technicians exclusively work on basement sumps and pumps, and can spot problems before any harm is caused. The team is on the road every day of the year to ensure 1000s of pumps across London and the South East are operating reliably and efficiently.

Minimise hassle and admin

With a service agreement in place, we’ll remind you about routine maintenance and ensure that these are booked in as part of our duty of care – so you don’t have to worry about missing these vital check-ups.

Discounted servicing and parts

You get the benefit of 10% off the parts required for any servicing and repairs – or inclusive parts and labour on our gold plan. And if you do need to call us out in an emergency, there won’t be an expensive one-off charge, since you’ll already be covered!

Emergency engineer call-out

24 hours a day, every day of the year – you can call us when you’re having an emergency and we’ll be there to help, with an average response time of 3 hours across our entire catchment area. See our packages for how many call-outs are included.

Our Service Agreement Packages

Sign up today: create a service agreement to suit your needs from the options below. Once you’ve registered, we’ll be in touch to book your first visit as soon as possible!

How many pump stations do you have?


arrow10% off replacement parts

arrow24 month contract


  • arrow24/7/365 support
  • arrow1 routine service per year
  • arrow10% discount on emergency call outs
Top Pick

arrowIncludes replacement parts

arrow24 month contract


  • arrow24/7/365 Support
  • arrowWarranty for life of the contract
  • arrow2 routine services per year
  • arrowIncludes 2 call-outs per year

arrow10% off replacement parts

arrow24 month contract


  • arrow24/7/365 Support
  • arrow2 routine services per year
  • arrowIncludes 1 call out per year

Prices shown include VAT

What's included in a service?

  • Carry out a visual inspection of the chamber and the internals – pumps, pipework, and cables
  • Pump down chamber on hand, and monitor the operation of components
  • Check the operation of float switches, adjust position if any obstruction is identified
  • Ensure non-return valves are testing free from blockages
  • Inspect the cable joining kits for moisture or corrosion, change where required
  • Test the high level alarm for visual and audible signals
  • Test the battery backup and ensure power is provided to ensure pumps will operate during power outage, if applicable to site
  • Swap the duties of the pumps, this allows equal wear of both automatic pumps, amend controls if required
  • Carry out a clean and wash down of the chamber, pumps and float switches
  • Reporting scale of fat/limescale build up within the chamber
  • Test operation of station, resetting service reminder on panel/alarm, ensuring power is left on and gate valve is open; ensuring site is left clean and tidy

Reviews from our customers

We often receive great feedback from Customers who kindly take the time to leave a review for us on Google or Check a Trade.

Customer in Abingdon
5 stars 5 stars 5 stars 5 stars 5 stars

Rick and his colleague were fantastic! They offer an emergency service and came to us during heavy storms and replaced a pump which had failed and was causing water to come into the cellar. They came promptly, were courteous and professional and knew exactly what was needed. Prior to arriving, Rick asked for an image of the faulty pump and was able to identify it and come with a replacement – rather than drag the whole thing out over a number of days. He provided a quick solution to what could have been an incredibly stressful situation. I have no hesitation in recommending his services.

Customer in Chelsea
5 stars 5 stars 5 stars 5 stars 5 stars

We had a major blockage in the basement flat. Someone gave me Basement Pump’s number, and Rick had it booked in with the tenant straight away for the next morning. They were there for less than an hour and sorted the blockage plus serviced the pumps.

Customer in Essex
5 stars 5 stars 5 stars 5 stars 5 stars

Great service, my sump pump was not working, spoke with office at Basement pumps who got me an engineer out the following morning, once engineer had investigated it turned out my 9 year old pump had had it!! Mike the engineer advised on a Similar replacement which luckily they had on board the van, I was quoted on-site and work was carried out. I was advised on a service plan once new pump was installed which I have now activated for every 6 months, good all round service. Thanks Basement Pumps.

Alice Maclaine
5 stars 5 stars 5 stars 5 stars 5 stars

Kevin was so kind and helpful when I needed to have my pump repaired and an alarm installed. I am so grateful to Basement Pumps for their support!

Kat Dahl
5 stars 5 stars 5 stars 5 stars 5 stars

Professional, expert, courteous. Fantastic job on a complex problem and everyone involved was a delight to deal with. Would thoroughly recommend!

Kathy Diamond
5 stars 5 stars 5 stars 5 stars 5 stars

My experience of business with Rick was fantastic. He was so helpful in setting everything up for a following day visit and great communication throughout. Rick’s guys were brilliant too-very knowledgeable, courteous and totally sound to talk to about the job in easily understandable terms. I will definitely be in touch again. Thanks ????

Ziad Semaan
5 stars 5 stars 5 stars 5 stars 5 stars

Amazing respond time and service. Constant communication via WhatsApp. Identified and repaired two separate basement pumps – one on the same day and the other which needed specialist part within the week. Highly recommend.

Raj Mohindra
5 stars 5 stars 5 stars 5 stars 5 stars

Following my initial conversation with Director Rick, I switched from my existing company as Rick reassured me that his company Basement Pumps Ltd could provide all services that I require. In the end Rick personally attended our job and cleared our pump station blockage. I am happy to recommend this family run company to anyone else.

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Our address: More House Farm Business Centre, Ditchling Road, Wivelsfield, RH17 7RE

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